We do NOT offer same day delivery.
We offer 2-5 Days Free Standard Shipping to the Contiguous Continental United, depending on where the recipient is located. Please order early, so we can deliver on time. We pride ourselves on OTD (on time delivery) however, please do not request expedited with our FREE Delivery offer.
Our goal is to get your gifts there on time, so please plan accordingly.
Most gift-baskets will take 1-3 days on the East Coast and 3-5 days to the West Coast. If you have any questions about what day your gift basket will arrive, please send us an email at Bear Town Baskets@gmail.com
Our company works with other business women and Bear Town Baskets’ office is located in NC however, a large number of our gifts are delivered from other areas of the US. This may take additional time. Since our products are unique and always changing, we may be sold out of some products. We will attempt to contact you, however we reserve the right to substitute with equal or great value to get it quickly to your recipient. If substitution is not acceptable, please note that on your order.
Bear Town Baskets will make every effort to meet your delivery needs. Should the timing not work out using Standard (2-5 business days), we do have other shipping options available. These options include Next Day Air, 2nd Day Air and 3 Day Select. Not counting the day your gift basket is shipped - Next Day Air will arrive the next business day, 2nd Day Air will arrive in 2 business days, 3 Day Select will arrive in 3 business days. Saturday and Sunday do not count as business days.
We ship using the US Postal Service & FedEx which take between 2-5 transit days Monday through Friday. Rush order gifts (shipments within 24-hours), if available, may cost up to an additional $64.
We also ship using several expedited methods:
3 Business Days,
2 Business Days and
1 Business Day.
We typically use FedEx Express to ship these packages. These Air Services are delivered Monday through Friday (no Saturday or Sunday).
Please allow 2-3 weeks for multiple orders.
Rush order gifts (shipments within 24-hours), if available, may cost up to an additional $64.
All wine shipments must be signed for by an adult over 21. There is an additional $4.95 handling fee for all wine gift baskets.
**We encourage you to verify the address with your recipient before you place your order as we are not responsible for gift baskets not delivered due to an incorrect or incomplete address provided. Wine institute: http://wineinstitute.shipcompliant.com/WhoShipsWhere.aspx
We cannot ship gift baskets containing wine to the following states, due to state restrictions:
Alabama, Alaska, Delaware, Kentucky, Mississippi, Montana, Oklahoma, South Dakota, Utah
We cannot ship wine outside of the United States.
All wine shipments must be signed for by an adult over 21.
Future Delivery: You can order now and have it shipped later! During checkout you will enter your "Preferred Delivery Date"; just enter the date you would like your order to be delivered.
PO Boxes: We ship to Post Office Boxes using the US Postal Service.
International Shipping: We ship internationally, however, we cannot ship to Mexico or any countries in Africa. In addition, any gift baskets containing wine cannot be shipped outside the United States. We do not ship internationally to PO Boxes.
APO/FPO: We ship to APO or FPO addresses using the US Postal Service.
These are general Shipping Cost that we offer FREE to our customers:
Over $150 $19.99
Next Day Air, 2nd Day Air and 3 Day Select charges are calculated based on the weight & dimensions of the gift basket and postal code you are shipping to. You will be prompted to choose your shipping method during the checkout process. If you have any questions please text 252 631-0070 or email Bear Town Baskets@gmail.com and a Customer Service Representative will be happy to help you.
Wine Shipping - ADULT signature needed.
All gift baskets containing wine require a signature of an adult over the age of 21 for delivery.
Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Shipping carriers generally make three attempts to deliver the gift before they return it to Bear Town Baskets.We will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Next Day Air or 2nd Day Air) to avoid melting. If you choose a method other than Next Day or 2nd Day, Bear Town Baskets will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
Please select Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay.
If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital or the failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.
Please select Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.
Change of Address or Address Corrections
Please provide us with an accurate and complete shipping address for your recipient. This information needs to include:
CHARGES: There is a $15.00 address correction fee per gift basket to reroute a gift after it has left our warehouse. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $15.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.
Please contact Customer Service at BearTownBaskets@gmail.com if you wish to return your gift basket. All gift baskets should be returned within 3 days of delivery in their original packaging.